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PAYMENT & DELIVERY

We do all the best to provide the most convenient payment terms! For the most comfortable shopping for each customer, we offer a variety ways of delivery. Delivery companies differ in three main criteria: shipping price, delivery time, place of arrival (warehouse or your address). Depending on your preferences, you can choose one or another ways of delivery. The production period is 1-2 days, depending on the workload in the current period. It is also possible urgent order fulfillment within one hour (if you need this service, please indicate this in the comments when ordering). All child sizes are made individually within four working days.

When ordering in the territory of Ukraine you have the opportunity to pay directly online or choose the option “Cash on delivery”. This option requires payment on delivery on the “Nova Poshta” or to courier when “Courier delivery” option. With this method of payment the company sending new e-mail service to charge a fee for the transfer of funds amounting to 20 UAH  2% of the transfer amount (according to the “Nova Poshta” rates). If ordering print «Your name» 100% payment is required at the site because this is an individual order. Shipping will be paid by the recipient and is calculated on actual rate at the time of order. When ordering in the Russian Federation, the CIS, Europe, the payment is made on the site, in view of the fact that the delivery company did not provide services of remittance.  After payment the confirmation of purchase (which is a trademark check) will come to the e-mail that you specified when placing the order. After shipping we will send you the track number to the e-mail to make you able to track your order in live.

We accept the following currencies: Ukrainian hryvnia (UAH), US dollar (USD), euro (EUR) and Russian ruble (RUB). Prices are automatically calculated according to the exchange rate of the national currency of Ukraine at the time of conversion.

If you have any suggestions for improving the conditions of delivery and payment, please email us.


GUARANTEE & RETURNS

We guarantee the quality of the product, its durability (subject to the care conditions) timely delivery, after-sales service, the opportunity to exchange and return. The guarantee of the integrity of our work are the numerous photographs of clients, real reviews, as well as a growing base of loyal customers. If for any reason you are unsatisfied with the order received, please contact us and describe the problem. We guarantee the resolution of the issue and the compensation unpleasant emotions.

We offer an opportunity to exchange and return goods. For their execution you need to contact us at the contacts, provide the date of registration of the order, last name, which was provided with the order, as well as the reason for which you want to exchange / return the order (this is required to improve our service). Exchange and refund shall be made within 14 calendar days from receipt of order. Shipping expenses are paid by the buyer. There is no return and exchange for product ordered with print «Your name», because is an individual order. In case of incorrect execution of the order by the store (mismatch prints, the production mistake, the error in the size etc.) all the costs of the exchange / refund are paid by the store. Refunds carried up to seven working days after receiving the product back to the store on condition the absence of  any defects and tracks of the use on product. Cancel the order or make any possible adjustments is possible for three hours on weekdays and six hours on days off.

If you have any disputes, individual requirements – please contact us.


PRODUCT CARE

The fabric from which the products are made, does not involve special care (95% cotton, 5% lycra). But thermal film, which is used for the application of prints, requires special care. This is necessary primarily to preserve the intended wear resistance, as well as to preserve the original appearance. Thermal film  divided into elastic (white, black, pink, red, blue, etc.) and metallics, glitter and starfleks (shiny, iridescent, etc.). For the first category is permitted machine washable up to 30 degrees, without whitening, ironing is allowed to 110 degrees, not to steam. For the second category is provided strictly handwashing without spinning, without bleaching, ironing is allowed to 110 degrees, not to steam. For both types of thermal films recommended drying in the expanded form and ironing inside out. Subject to these rules of care, products preserve the original appearance of the 100 washes and more.


INDIVIDUAL & CORPORATE ORDERS

We can fulfill your individual order of any complexity. Any non-standard layout suggests a direct discussion with the manager, because such models require individual miscalculation and discussion the details (used film colors, size, layout format, etc.). Corporate orders also require direct connection with the manager. If necessary for the corporate orders possible wider color palette of fabrics and films.

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