поддержка

COOPERATION

Because of increase in demand for our brand outside of Ukraine, in the near future we are launching a franchise sale for the opening of KeepStyle in other countries. While we are working on preparing a franchise package, where you will get all the necessary documents, guides and business processes for the easiest start and business, you can apply for a franchise by sending a request to the mail franchise@keepstyleshop.com

Representatives of showrooms and buyers can leave an application for cooperation through cooperation@keepstyleshop.com

Bloggers, representatives of media persons and other media resources can contact us through PR@keepstyleshop.com

If you have a cool idea that you would like to implement with us, contact us! We are always open to any kind of collaborations and creative ideas, so send all proposals to cooperation@keepstyleshop.com


SHIPPING AND PAYMENT

For the most comfortable purchases of our customers, we offer several delivery methods that differ in the speed and cost. Depending on your preferences, you can choose one or another method of delivery from available directly to your region.

We cooperate with DHL, Pony Express and state mail for delivery to Russia, CIS countries and the whole world, and with Novaya Pochta for delivery through the territory of Ukraine. The cost of delivery is calculated for your region at current rates of the transport company.

You will recive an email after purchase wich is a confirmation of the order. After your order will be shipped you will recive the tracking number of the parcel, then you may track the location of your order on the website of the transport company. We accept Ukrainian hryvnia, US dollar, euro and Russian ruble for payment. Prices are calculated automatically according to the exchange rate of the national currency of Ukraine at the time of conversion.

If you have any suggestions for improving the terms of delivery and payment, please email us at the specified email, we appreciate the opinion of each customer!


GUARANTEES AND RETURNS

We guarantee the quality of the product, its durability (provided that the conditions of care will be met), the timely delivery, the after-sales service, the opportunity of exchange and return. If for any reason you are dissatisfied with the order received, please contact us. We guarantee the resolution of the issue and compensateness for unpleasant emotions.

To refund or exchange an order, you must fill out an application that goes in the box with the order and send the parcel back (the address is indicated in the application). Exchange and refund are carried out within 14 calendar days from the receipt of the order. Transportation costs are paid by the customer.

Return and exchange of customized products  is not provided, because they are manufactured specially for customer. In case of improper fulfillment of the order by the brand (inconsistency of the print in the order with the received goods, production marriage, mistake in the amount and so on), all expenses for exchange / refund are paid by us. The payment refund is made up to 7 banking days after we receive the order back, provided that there is no any defect on the product and no signs of exploitation.

If you have any disputes, individual wishes – please contact us at the indicated contacts.


CARE OF PRODUCTS

The fabric from which the products are made does not require special care, but the thermal film used for applying prints requires special conditions. This is necessary to preserve the original appearance.

We recommend washing up to 40 degrees with delicate mode, without bleaching, ironing at temperatures up to 110 degrees on the underside, without stripping and drying in a straightened form. If you follow simple rules of care, products retain the original form of 100 washes or more.


INDIVIDUAL AND CORPORATE ORDERS

We carry out individual orders for our customers. To clarify the production possibilities, calculate the cost and discuss the details, please email us support@keepstyleshop.com

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