How to place an order?
To place an order, you need to add the goods to the bag, after which you fill out the data for the delivery of the parcel and proceed to on-line payment. We accept any Visa or Mastercard card or Privat24 service. After placing an order you will receive an order confirmation to email, and then our manager will call back for confirmation.
How long the delivery lasts?
All items are available and will be shipped to you on the day of ordering (if the order is made before 4 pm). When ordering for customized items, the production takes from 3 to 5 working days. The delivery time to your region will be calculated automatically when placing an order in accordance with the delivery conditions of the selected transport company
How much does the delivery cost?
The cost of delivery is calculated automatically when ordering according to the current tariffs of the selected transport company, and is added together with the order amount. When you receive the order, you do not need to pay extra.
We ship anywhere in the world. When placing an order, you can choose the most suitable transport company, depending on the time and cost of delivery. Be sure to consider the rates of customs duties and fees that apply in your country.
Can i try clothing off-line?
Our clothing is presented in the main office in Kharkov, Ukraine, also we are represented in Kokon Space Odessa and Flow Dnipro. In any case, you always can make return or exchange.
Can I cancel the order after confirmation?
Sure, to cancel the order and get refund, contact us at the specified contacts in the Contacts section. Cancel the order for customized items is possible only within 24 hours after ordering.
Can I return or exchange goods?
We provide the service of both exchange and refund. For registration its necessary to fill out the application that goes in the parcel with the order. However, for customized items exchange and refund is not provided. For more information, please contact us at the indicated contacts.
What materials did you use?
We use natural high quality knitted materials, which are produced in the factories of Bursa, Turkey, but all the fabrics produced in Italy. Shoes are made of natural leather and suede, which provides maximum wear resistance.
What is the schedule for processing orders?
Orders are processed in the Kharkov main office
Monday – Friday 10 a.m. – 7 p.m.
Saturday 12 a.m. – 7 p.m.
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